The evidence

Every exhibit is the original document, reproduced word for word, with only personal information redacted.

• EX-012025-05-05HP.com order confirmation, Order H363491746
• EX-022025-05-12FedEx tracking: delivered May 12, 2025
• EX-032025-06-10Defect photo emailed to HP Tech Support
• EX-042025-06-10Customer's replacement request to HP, Case #5144181121
• EX-052025-06-11HP: “We received your exchange order” (H302745221)
• EX-062025-06-11HP Store return label, RMA FDX1RTR302745221
• EX-072025-07-18HP cancels exchange order H302745221
• EX-082025-07-21Josh Gonzales, Executive Escalations: “out of stock currently, and a refund was issued instead”
• EX-092025-07-21Josh Gonzales, Executive Escalations, 25 minutes later: “This model may be back in stock currently”
• EX-102025-07-22Josh Gonzales, Executive Escalations: “no other resolutions are needed”
• EX-112025-07-25Josh Gonzales, Executive Escalations: “this unit should have been replaced”
• EX-122025-07-25HP Order Management: “the cost to offer a discount is too high”
• EX-132025-07-25Josh Gonzales, Executive Escalations: “We cannot replace an item we have already refunded you for”
• EX-142025-08-11Email to then-CEO Enrique Lores answered by Josh Gonzales, Executive Escalations: “highest point of escalation”
• EX-152025-08-15Board Oversight Request sent to HP's Board of Directors
• EX-162025-08-18Josh Gonzales, Executive Escalations: same unit “back in stock and on a sale”, offered as a new purchase
• EX-172025-08-20Josh Gonzales, Executive Escalations: “you do not have an HP device to exchange”
• EX-182025-08-20Customer copies HP's then-CEO Enrique Lores, General Counsel Julie Jacobs, Investor Relations, CMO and Board
• EX-192025-08-20Josh Gonzales, Executive Escalations: “It is a missed opportunity on our part… It will not happen.”
• EX-202025-08-21Josh Gonzales, Executive Escalations: “the same unit at the same price today”
• EX-212025-08-21Josh Gonzales, Executive Escalations: “Executives and BOD will forward any and all customer complaints to my team”
• EX-222025-08-25Josh Gonzales, Executive Escalations, closes the case
• EX-232025-09-08Josh Gonzales, Executive Escalations: comments documented “for any potential harassment claims”
• EX-242025-11-07Dave Shull, President of HP Solutions, forwards the case to Global Executive Escalations
• EX-252025-11-11Sam Hayre, Executive Escalations Manager: “After the unit was returned, the replacement order was cancelled”
• EX-262025-11-11Sam Hayre, Executive Escalations Manager: “honored a full price match” and “not to set precedents”
• EX-272025-11-20David McQuarrie, HP Chief Commercial Officer: “I will follow it up personally”
• EX-282025-11-30HP directors Bruce Broussard (now HP's interim CEO) and Gianluca Pettiti messaged directly
• EX-292025-12-05David McQuarrie, HP Chief Commercial Officer: “I would like to follow up and resolve this”
• EX-302025-12-08David McQuarrie, HP Chief Commercial Officer: “closed satisfactorily”
• EX-312025-12-17“LinkedIn member unable to receive messages”
• EX-322026-01-19HP Support on X asks for a purchase order number
• EX-332026-02-02ECR Executive Escalations: “we cannot proceed with an exchange or replacement of any kind”
• EX-342026-02-09Email to the CCO answered by Executive Escalations, minutes later
• EX-352026-02-09ECR Executive Escalations: “No additional information will be provided”
• EX-362026-04-10HP Z Workstations on LinkedIn: “where failure is not an option”