Hello Rick,

We have made our position clear on the matter of your complaint. No additional information will be provided.

Your order was returned and refunded, and as such is closed.
HP and HP.com reserve the right to close/cancel any HP.com orders at any time for any reason.
No other action can or will be taken on your previous order, including replacement.

If you have any further comments, complaints, or questions, please provide them to our team directly.
If you wish to proceed with a new order, please let us know and we'd be happy to get this setup.

Regards,

ECR Executive Escalations
Global Executive Escalations
HP Inc.
USA

From: Rick Barnett <[customer email]>
Sent: Monday, February 9, 2026 5:08 PM
To: ECR-MGRS <ecrmgr@hp.com>
Subject: Re: Case #5144181121 | Approved Exchange Reversed After Return Received

Rick Barnett here.
You just responded from ECR to an email addressed to David McQuarrie
Two direct questions:

  1.  Confirm, in writing, whether David McQuarrie personally received my email dated Feb 9, 2026, or whether ECR intercepted it and responded without his review.

  1.  Provide the full name, title, and business unit of the accountable decision-maker who authorized cancelling the approved exchange on July 18, 2025 after HP received the defective unit.