EX-34: Email to the CCO answered by Executive Escalations, minutes later

Evidence / EX-34 / 2026-02-09

Email to the CCO answered by Executive Escalations, minutes later

The bottom header shows the customer's email was addressed only to David McQuarrie. HP's reply came from Executive Escalations five minutes later.

From: ECR Executive Escalations <ecrmgr@hp.com>
To: [customer email]
Sent: February 9, 2026, 4:28 PM (time as shown in HP's email header)
Subject: FW: Case #5144181121 | Approved Exchange Reversed After Return Received

From: ECR-MGRS <ecrmgr@hp.com>
Sent: February 9, 2026 4:28 PM
To: [customer email] <[customer email]>
Subject: FW: Case #5144181121 | Approved Exchange Reversed After Return Received

Hello Rick,

We have made our position clear on the matter of your complaint.

Your order was returned and refunded, and as such is closed.

HP and HP.com reserve the right to close/cancel any HP.com orders at any time for any reason.

No other action can or will be taken on your previous order, including replacement.

If you have any further comments, complaints, or questions, please provide them to our team directly.

If you wish to proceed with a new order, please let us know and we'd be happy to get this setup.

Regards,

ECR Executive Escalations

Global Executive Escalations

HP Inc.

USA

From: Rick Barnett <[customer email]>
Sent: Monday, February 9, 2026 4:23 PM
To: McQuarrie, David <[HP email redacted]>
Subject: Re: Case #5144181121 | Approved Exchange Reversed After Return Received