Thank you for your reply with the additional information, I greatly appreciate it.

Regretfully I will not be able to proceed with your requested resolutions at this time since I do not have all of the information I need in order to best proceed.

As I mentioned, it looks like a return/exchange was setup for this unit, and the refund appears to have been processed on our side, which is why I am curious if you see the amount in your account yet.

I understand you are asking for the value of the notebook back, however that cannot be possible as you did not pay that amount. The cost of the device paid by you was $2589.00 USD (Unit), $222.65 (Tax) and both were refunded to you for a total refund amount of $2811.65 USD.

The exchange was not possible as the same model was out of stock at the time. This model may be back in stock currently, as seen here: https://www.hp.com/us-en/shop/pdp/hp-zbook-power-16-inch-g11-mobile-workstation-pc-wolf-pro-security-edition-p-a20h5ua-aba-1

What I can do is check with our Sales and Support team in order to determine what can be done to get you into this unit.

Thank you,

Josh Gonzales

Executive Escalations

HP Inc.

████ [phone]

[HP email redacted]