Hello Rick,

My name is Josh, and I am reaching out to you from HPs Executive Offices. I received your email today regarding your recent purchase of an HP ZBook and Id like to take a look and see what we can do to assist you.

According to your message and the previous HP.com orders, it looks like you purchased a ZBook on 5/5 which arrived with CPU issues. As such, it looks like return/exchange may have been initiated which led to the 2nd order you referenced H302745221. Unfortunately, it looks like that order was cancelled as that model is out of stock currently, and a refund was issued instead.

If you have received the refund amount, or if you are still waiting for the amount to come through to you, please let me know. In the meantime, I will reach out to our Sales team to understand more about what we can do to assist you going forward.

If you have any other questions or concerns, please reply and let me know.

Thank you and I look forward to hearing from you,

Josh Gonzales
Executive Escalations
HP Inc.
████ [phone]
[HP email redacted]