Hello Rick,

As we have stated many times, it is not possible to reinstate or reopen the return/exchange order as you have requested.

Regretfully, it seems that we have reached an impasse and can no longer assist you.

You are free to take any and all action you see fit to get this issue resolved as that is your right as a consumer.
In order to help expedite your received responses, I wanted to let you know that the company Executives and BOD will forward any and all customer complaints to my team and I, and our options will not change. Any further action would have to be taken outside of HP Inc Support.

Should you change your mind and proceed with the transaction, feel free to reply and let me know.
Otherwise, this will be archived with the Executive team and the BOD at the end of the business day on Monday, August 25th.

Thank you for your time,

Josh Gonzales
Executive Escalations
HP Inc.
████ [phone]
[HP email redacted]