Evidence / EX-20 / 2025-08-21
Josh Gonzales, Executive Escalations: “the same unit at the same price today”
From: Josh Gonzales, Executive Escalations, HP Inc.
To: [customer email]
Sent: August 21, 2025, 12:11 PM PDT
Subject: RE: Case #5144181121 — Exchange Approved, Then Canceled Without Justification
To: [customer email]
Sent: August 21, 2025, 12:11 PM PDT
Subject: RE: Case #5144181121 — Exchange Approved, Then Canceled Without Justification
Hello Rick,
I wanted to follow up with you as I mentioned, the price may not remain what it is beyond this week.
I understand your disappointment thus far, but I am doing what I can to rectify that for you.
We can get you the same unit at the same price today if you would like, simply reply and let me know.
If you have any other questions or concerns, please let me know.
Regards,
Josh Gonzales
Executive Escalations
HP Inc.
████ [phone]
[HP email redacted]