Hello Rick,

We cannot replace an item we have already refunded you for, which is why my Sales team needs to contact you in order to find a suitable replacement for purchase.

We will not be sending a unit to you at no cost at this time. This is because the refund has already been issued.
But because the refund has been issued, we'd like to find a similar model for a similar price, or as close as we can, and assist you in purchasing that.

I hope you understand. Our sales team let me know they attempted to reach you and were unsuccessful.

Please feel free to call them back when you get a chance.

Thank you,

Josh Gonzales
Executive Escalations
HP Inc.
████ [phone]
[HP email redacted]