Hello Rick,

We have made our position clear on the matter of your complaint.

Continuing to attempt to escalate via comments on social platforms will not change the determination or the options provided.
These comments will be documented on our side as well for any potential harassment claims.

You were provided the available options, beyond that there are none.
Your order was returned and refunded, and as such is closed.

If you have any further comments, complaints, or questions, please provide them to me directly.
If you wish to proceed with a new order, please let us know.

Thank you,

Josh Gonzales
Executive Escalations
HP Inc.
████ [phone]
[HP email redacted]