Hi [HP support agent],
This message confirms my formal request for a full replacement of my HP ZBook G11 (Model A20H5UA#ABA, Serial ████ [serial]), now logged under Case #5144181121.
As detailed in our previous interactions and case #5144168538, the laptop exhibited freezing, GPU-level glitching, and unstable I/O behavior prior to the BIOS update. Per HP policy and within the return window, I expect this exchange to be processed immediately.
Please confirm dispatch and next steps without delay.
Thank you,
Rick Barnett
Order #: H363491746